Airport Express Feedback Form

Name
Email
Phone
Are you a first time customer?	Yes No
How did you book your reservation?	On our web site With our call center
Web Site Reservations
Was the booking procedure easy to use?
Was the booking procedure quick?
Did you receive your email/fax confirmation?	Yes No
Call Center Reservations
Was the call taken in timely manner?
Was agent friendly and knowledgeable?
Was the reservation process satisfactory?
Service From The Airport
Was the GO AIRPORT SHUTTLE location easy to find?
Was the waiting area clean and comfortable?
Were your questions properly addressed?
Was the Airport Express agent courteous & professional?
Did I receive my transportation in a reasonable time?
Driver
Did the driver arrive on time?
Was the driver neatly attired?
Did he assist with the luggage?	Yes No
Did he assist you in and out of the vehicle?	Yes No
Was the driver friendly and courteous?
Professional and knowledgeable?
Did you feel safe and comfortable during the trip?
Vehicle
Was the vehicle clean?
Do you feel you paid a fair price?
Rate your overall experience.
Comments/Suggestions
Overall experience? Is there anything that we could do to make your next trip better?