Motorcoach customers evaluate several factors when considering which Transportation firm suits their needs. The chief factors that are typically included in a decision include safety, equipment, drivers, insurance coverage, office staff, preventive maintenance, roadside assistance, and overall reputation. The following is a brief synopsis of these categories concerning Classic Coach.
SAFETY
The first issue any group faces when choosing a Motorcoach firm is safety. Since a Motorcoach holds up to 56 people at a time, it is crucial that you use a company that understands how to train safe Motorcoach drivers. Classic has historically distinguished itself from its peers by a consistent commitment to safety. Classic has a full-time Director of Safety who continually trains and re-trains the driving staff in defensive driving and several other safety issues. Classic has earned the Robert T. McRell award by the United Motorcoach Association (UMA), which is the highest award for safety in the motorcoach industry. The Airport Ground Transportation Association (AGTA) also has bestowed Classic with the prestigious Operator of the Year Award.
DRIVECAM — MONITORING DRIVING BEHAVIOR
Classic has once again established itself as a pioneer in the Motorcoach industry by utilizing DriveCam technology. Classic is the first Motorcoach operator to utilize this video camera system in all of its vehicles that has been proven to reduce accident rates and improve driver performance. The system combines video technology and management software to identify high-risk driving habits. Since the drivers are being monitored by the video camera, they are able to review their performance with Classic’s Safety Director. Closely monitoring and measuring driving habits is a major reason Classic is an industry leader in safety. DriveCam has been proven to positively reinforce safe driving practices, which have lowered annual accident rates by 30% to 50% for users across the nation. Classic is proud to be utilizing this technology to address your first priority – safety.
EQUIPMENT
Classic has a new fleet of luxuriously appointed motorcoaches that are fully equipped with comfortable seating, video consoles, and bathrooms. Classic's late model fleet of coaches significantly reduces the amount of mechanical problems typically associated with older equipment.
DRIVERS
Classic has the one of the best driver retention rates in the industry. Over 70% of Classic’s drivers have been with Classic for over ten years. Classic drivers are seasoned professionals that deliver consistent customer service. Our drivers also receive continuous training in numerous safety issues and defensive driving techniques. Senior Groups, Schools, Atlantic City Charters, and other customers routinely bond with specific drivers and request them year after year. A safe driver with an upbeat personality can make the difference in the enjoyment of your trip.
INSURANCE COVERAGE
Classic has each of their Motorcoaches insured for 5 million dollars of coverage per motorcoach.
OFFICE STAFFClassic realizes that a successful transportation firm has to be flexible and responsive to each customer’s needs. Our dedicated staff can handle any reservation, special requirement, or last minute change in itinerary. Our Operations Manager is on call 24 hours a day in the event of any emergency or need.
PREVENTIVE MAINTENANCE
Classic’s maintenance staff are experts in servicing motorcoaches. Classic has a dedicated garage and maintenance facility that is an authorized NY State Department of Transportation (DOT) Inspection Area. The New York and New Jersey State DOT routinely inspect Classic motorcoaches. Our motorcoaches are thoroughly serviced every 10,000 miles.
REPUTATION
Classic is the ninth largest integrated ground transportation provider in the United States. Our fleet includes 11 and 15 passenger Vans, 24 and 55 passenger motorcoaches, a vintage trolley, and luxurious limousines and sedans. Classic is known as a reliable, safety conscious, and customer service oriented company. We have strategic partners in the motorcoach industry in every state that abides by a high standard of safety and reliability. Our membership in several prestigious organizations allows Classic to provide service throughout America. Classic is a member of the American Bus Association (ABA), United Motorcoach Association (UMA), the Airport Ground Transportation Association (AGTA), and other pro-active transportation associations that continually educate its members in the latest safety and customer service issues.
