Frequently Asked Questions for Classic College Express
Q. How do I make a reservation?
A. You make a secure credit card transaction via our website. Please double-check your pick-up times and locations. The list of participating schools is on our website in the “Classic College Express” section. Click on your school for future available trips.
Q. Do I need a ticket?
A. No. However, we do suggest you print and keep the email confirmation of the purchase. You only need a photo ID to get on the bus. The bus driver will have a manifest with a list of all paid customers.
Q. Can I buy a ticket from the Bus Driver?
A. No. The only way to purchase a seat on the Motorcoach is via Classic’s secure web site.
Q. Why should I use Classic College Express?
A. Less stops, new deluxe Motorcoaches, and direct service. Classic has the best service available to college students. Sit back, relax, watch a movie and let us take you home. Our competition has twice to three times the number of stops and usually takes more than twice the amount of time to get you home.
Q. Who is Classic Coach?
A. Classic is the ninth largest integrated transportation firm in the United States. Classic has serviced the Tri-State area since 1976 with College Student Transportation, Airport Transportation, Motorcoach, Casino Line Runs, and Wedding Service. Please note the fact sheet below on Classic.
Many factors should be considered when evaluating a motorcoach transportation company that suits your needs. Considerations including safety, equipment, drivers, insurance coverage, office staff responsiveness, preventative maintenance, roadside assistance and overall reputation are all vital elements.
Safety
Classic has a full time safety director who continually trains and re-trains the motorcoach operators in defensive driving and several other safety issues. Classic has earned the Robert T. McRell award by the United Motorcoach Association (UMA), which is the highest award for safety in the motorcoach industry. Classic has also recently received the Trax “400 Point” Risk Control Award of Excellence from its industry peers. In addition, every motorcoach is GPS trackable in the event of an emergency.
IDrive
Classic has established itself as a pioneer in the motorcoach industry for its safety program. It was the first company in the U.S. to utilize DriveCam technology on all motorcoaches and has now migrated to a more sophisticated system called “IDrive” which is a camera system that identifies high risk driving habits (as well as records any road incidents) and allows the company to positively reinforce safe driving practices which has lowered annual accident rates.
Driving Simulator
Classic Coach employs a driving simulator to test drivers before they even hit the road in a motorcoach – again proving our company is at the forefront of safety technology. We use this as a method to train and re-train our drivers as well as to expose drivers to diverse driving conditions and scenarios without risk to equipment or passengers. It is an excellent preparation tool.
Equipment
Classic has a new fleet of luxuriously appointed motorcoaches that are fully equipped with comfortable seating, video consoles and lavatories. Classic’s late model fleet of coaches significantly reduces the amount of mechanical problems typically associated with older equipment.
Drivers
Classic has one of the best driver retention rates in the industry. Over 70% of Classic’s drivers have been with the company for over ten years. Classic drivers are seasoned professionals that deliver consistent customer service. Most of our drivers are New York State 19A certified and qualified for school charters. They also receive continuous training in numerous safety issues and defensive driving techniques. A uniformed, safe driver with an upbeat personality can make the difference in the enjoyment of your trip whether around the block or across the country.
Insurance Coverage
Classic has each of their motorcoaches insured for 10 million dollars of coverage per motorcoach.
Office Staff
Classic realizes that a successful transportation firm has to be flexible and responsive to each customer’s needs. Our dedicated staff can handle any reservation, special requirement or last minute change in itinerary. Office hours are Monday thru Friday 7:00am thru 8:00pm, Saturday 8:00am to 6:00pm and Sunday 8:00am to 7:00pm. After hours calls are handled by Hampton Luxury Liner Monday-Friday 5:00-9:00pm; Saturday-Sunday 9:00am-7:00pm. Our operations managers are on call 24 hours a day in the event of any emergency or needs for trips in progress.
Preventative Maintenance
Classic’s maintenance staff are experts in servicing motorcoaches. Classic has a dedicated garage and maintenance facility that is an authorized NY State Department of Transportation (DOT) Inspection Area. The New York and New Jersey State DOT routinely inspect Classic motorcoaches. Our motorcoaches are thoroughly serviced every 10,000 miles.
24-Hour Roadside Assistance
Motorcoach drivers are equipped with cell phone and two-way voice radio communication. Classic’s Operation Managers are on call 24 hours a day for emergencies.
Reputation
Family owned for over 30 years, Classic is the ninth largest integrated ground transportation provider in the United States. Our fleet includes 24 passenger, 44 passenger and 55 passenger motorcoaches, and vintage trolleys. Classic is known as a reliable, safety conscious and customer service oriented company. We have strategic partners in the motorcoach industry in every state that abides by a high standard of safety and reliability. Our membership in several prestigious organizations allows Classic to provide service throughout America. Classic is a member of the American Bus Association (ABA), United Motorcoach Association (UMA), the Airport Ground Transportation Association (AGTA), and other pro-active transportation associations that continually educate its members in the latest safety and customer service issues.
